GTL technologies have hounded its rival Securus for the last two years. GTL has relentlessly hurled accusations and claims of inferiority at its larger, more successful competitor, finally prompting the industry-leading Securus to answer with a challenge of its own.
Securus offered to pit the two companies’ video visitation technologies against each other in a level-playing-field comparison test. The contest was to be judged by a trusted third party that both sides would have agreed on prior to commencement. GTL refused to play. Thus, Securus, having won by default, can rightly maintain its bragging rights not just as the biggest and most successful player in the inmate communications industry but as the one with the best video visitation product.
Video visitation has many benefits, rock-bottom costs
It’s quite unfair for anyone who hasn’t contributed mightily to the state of the U.S. prison system to paint Securus’ video visitation technology in anything but a positive light. It’s not an exaggeration to say that the system has changed the lives of inmates and their families.
One of the most unfortunate aspects of the pre-video-visitation era was the fact that any family who wished to visit their loved ones face-to-face was required to show up to the prison in-person. It’s true enough that most prisons deserve to be where they are, but no family member does. Unfortunately, family members, none of whom were criminals, were often treated in the same way as the convicted felons they were coming to visit. Some were forcibly searched, including by strip searches.
These first interactions with the harsh realities of the prison environment often meant that a family member’s first trip to the prison was also their last. Inmates would, thus, often spend the duration of their sentences without ever seeing their friends or family members.